Wednesday, 26 February 2014

Team access to Records

A user can be given access to record that he/she doesn't own via Team even though they only have only have user privileges on that record type

To accomplish this the record is assigned to The team

The user has to be assigned to a Team.
If the user has user access to the contact record:




And he/She is part of the team the contact was assigned to (test Team) then he now also has access to the record

Assign User to a team queue
This can be particularly useful when Giving users access to queues.
The use can have user access on queues
The system queue can be assigned to a team
The user is then assigned to a team






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