Friday, 28 March 2014

Assigning a Task to a Queue in CRM 2013 Workflow


In CRM 4.0 , tasks could be assigned directly to a queue using the assign function in a workflow.























It is not possible to use the assign function this way in CRM 2013. The assign Function only allows you to assign to a Team or User but not a queue.. Instead you have to create a queue item













And using the set properties of the queue item Specify the queue you want the queue item to go to and the Task the queue item represents











Result . Tasks item in the Registration Renewal Queue:


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