Below is a brief outline of what is in the Leo release
- On Premise and online will have the same release
- Email Synchronization will allow for Exchange as well as pop now
- The share point folder mapping by name will now be replaced by direct API connections
- New Queuing functionality allows for Public and provide queues
- In the service area SLA and entitlement can be tracked.
- There is a timer control on the case to give visual indication of due date in relation to SLA
- Unified Service Desk is a locally installed Desktop application with synchronization back into CRM. Exposure of nearly every everything(entities forms views) can be configured to be exposed on USD
- Further Mobile, tablet and now android capabilities.Users can now choose between mutable organisations
- Administrators will have the ability to take a backup of their production organization and restore it to a new organization to use for scenarios like development or testing.
- Another feature will be the ability to disable any background operations like email processing, Yammer, etc… so that integrations with external production systems won’t initially be getting data from a new non-production CRM instance.
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